Our contact details

Name: Have a Word Copywriting

Phone Number: (+44) 7432 416276

E-mail: tthornton@haveawordcopy.com

 

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the haveawordcopy.co.uk website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes that choices available to you regarding our use of your Personal Information and how you access and update it.

 

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Have a Word Copywriting (“we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

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Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

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Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

 

Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you publish content, make a purchase, or fill any forms on the Website. When required, this information may include the following:

• Contact information (such as e-mail address, phone number etc.)

• Basic personal information (such as name, country of residence etc.)

• Geolocation data of your device (such as latitude and longitude)

• Any other materials you willingly submit to use (such as articles, images, feedback, objectives etc.)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

 

How we get the personal information and why we have it

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Enquire about provision of Products or Services

• Access downloadable resources

• Provide feedback

• Provide customer testimonials

• Fulfil and manage orders

• Improve products or services

• Receive administrative information

• Receive marketing and promotional communications

• Receive product and service updates

• Request support

• Participate in prize draws and competitions

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We use the information that you have given us in order to:

• Fulfil and manage orders

• Deliver products or services

• Improve products and services

• Send administrative information

• Send marketing and promotional communications

• Send product and service updates

• Respond to inquiries and offer support

• Request user feedback

• Improve user experience

• Post customer testimonials

• Deliver targeted advertising

• Administer prize draws and competitions

• Enforce terms and conditions and policies

• Protect from abuse and malicious users

• Respond to legal requests and prevent harm

• Run and operate the Website and Services

 

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share this information with our affiliates, contracted companies, and service providers (collective, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a)  Your consent.

a.  You are able to remove your consent at any time. You can do this by contacting tthornton@haveawordcopy.com.

(b)  We have a legal obligation.

(c)  Personal information is already publicly available

(d)  We have a legitimate interest.

 

How we store your personal information

Your information is securely stored. We keep and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our agreements, resolve disputes, unless a longer retention period is required or permitted by law.

 

Your data protection rights

Under data protection law, you have rights including:

1. Your right of access; You have the right to ask us for copies of your personal information.

2. Your right to rectification; You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

3. Your right to erasure; You have the right to ask us to erase your personal information in certain circumstances.

4. Your right to restriction of processing; You have the right to ask us to restrict the processing of your personal information in certain circumstances.

5. Your right to object to processing; You have the the right to object to the processing of your personal information in certain circumstances.

6. Your right to data portability; You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at tthornton@haveawordcopy.com or (+44)7432416276 if you wish to make a request.

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Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

 

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

 

However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

 

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

 

Contacting Us

If you have any questions, concerns, or complaints about this Policy or our use of your any of the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us at tthornton@haveawordcopy.com.

 

We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible. If you are not satisfied with the outcome of your complaint directly with us, you can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

This document was last updated 11 July, 2023.